At Ox & Birch, we stand by our products and cover a *full one (1) year warranty from the day they were purchased, when used under normal conditions. Each product is handcrafted and if defects are found or happen, please contact us at firstname.lastname@example.org.
Our limited warranty covers faults in workmanship and materials upon arrival or within a year. This doesn't apply if the damage is caused by unreasonable use or neglect, normal wear, and tear, or if you change your mind.
Additionally, the warranty does not cover damage to any of your personal belongings as a result of the use of any Ox & Birch product. Ox & Birch will not be liable for any indirect, incidental, or punitive damages arising from the use of any Ox & Birch product. The Ox & Birch Limited Warranty does not, in any situation, cover the repair or replacement of property, including but not limited to, electronic devices and/or other personal property.
Proof of purchase is required in all warranty replacements, so please provide us with your order number and name so we can properly take care of you and expedite the process.
Customers may be required to cover any shipping fees related to replacement item(s) upon return of a warranty replacement.