Below are our most Frequently Asked Questions. If you cannot find an answer to your question on this page, please do not hesitate to contact us.
Our current processing time is 1-3 business days. Transit and arrival time will depend on the shipping carrier/option you choose checkout.
At this time we do not provide proofs because they can significantly delay order processing and shipping times.
We go to great lengths to make sure any personalized engravings are formatted for the best result possible including centering, text sizing, etc.
Yes. All of our wallets contain an RFID lining underneath the leather to protect against identity theft.
Our wallets are made out of full grain leather so every scratch and imperfection give the wallet its intended look and feel.
Scuffs and scratches, especially the ones found on our dark brown crazy horse wallets, will wear in with the wallet and help it develop a unique look that tells a story of where you have been and what adventures life has taken you on.
While most wallets, especially those found in big box stores will put a protective coating over their leather products, we do not. This is because we believe in preserving the original look, feel and quality our leather wallets has to offer.
While this means your wallet may get scratched easier than an average-grade leather wallet you can find at your local big box store, it also means that your wallet will develop a beautiful, exclusive-to-you patina and wear.
Most scuffs can be easily buffed out using a soft damp cloth.
No, these watches are not waterproof. A little splash won't hurt them but we recommend keeping from submerging. Don't forget to remove your watch when taking a shower or dip in the pool!
Our wooden band watches can be resized by removing or adding links for a good fit.
We are in the processing of creating a how-to video for watch re-sizing and this should be completed soon.
In the meantime, we recommend taking your watch to a local jeweler since they have the proper link removal tool, and most of them offer this service for free.
Alternatively, you may ship the watch to us and we'll be happy to re-size the watch for you.
To send it in for re-sizing, please mail the watch in to us (without gift box), along with a note with how many links you want removed, in a bubble mailer to:
Ox & Birch
PO Box 474
Campbellsville, KY 42719
Once we receive it we will re-size and mail the watch back to you along with the removed links.
If you take it to a jeweler, they will need to know which direction to remove the pins. Please give them the following info:
If you are holding the watch as its worn on your left arm with the stem/crown on the right, all pins on the bottom half of the band under the watch face need to be pushed out toward the right in the direction of the stem/crown.
All pins on the top half of the band above the watch face need to be pushed out toward the left, away from the stem/crown).
Please contact us with any additional questions or concerns.
At this time our leather watch bands only come in the standard size shown.
It most cases, if you contact us quickly enough, you can. Our orders are processed quickly to ensure that everyone receives their order on time. We will do our utmost best to adjust your order, but please note that we cannot guarantee any changes.
Please be sure to include your order number with any communication so that we can expedite your inquiry.
Yes. We ship to APO/FPO addresses via USPS First Class or Priority Mail.
No. At this time we only ship within the U.S. and Canada.
Yes! If you purchase $300 or more in groomsmen gifts, we offer a 10% discount.
Please use promo code GROOM10 at checkout to receive the discount.
No. Our system only allows one coupon for each order.