Items that qualify for a return:
Items that have not been engraved/personalized/customized in any way may be returned within 14 business days from time of delivery per tracking confirmation. Item(s) being returned must be in new, unused, and original condition with original packaging. A full refund minus original shipping costs will be issued once the item(s) has been received and inspected. Return shipping is buyer's responsibility.
Items that are damaged during transit must be reported within 48 hours from time of delivery per tracking confirmation. Please include 1-2 detailed photos of the damaged item(s) when contacting us.
A pre-paid shipping label will be provided for the return of damaged item(s) and upon receipt of your return, we will ship a replacement.
Items with an error on the part of Ox & Birch such as:
Please contact us within 14 days if there is an error with your order.
Please include your order number in all communications concerning returns so that we can expedite the process.
Items that do not qualify for a return:
Items that have been engraved/personalized/customized in any way are non-refundable and cannot be returned. Thank you for understanding.