Returns & Exchanges
At Ox & Birch, each item is thoughtfully crafted and carefully inspected before it ships. If something isn’t quite right, we’re happy to help—please review the policy below to ensure your item qualifies.
30-Day Returns
Return requests must be submitted within 30 days of the delivery date.
To be eligible for a return or exchange, items must be: brand new, unused, and in original condition, returned in original packaging and free of wear, damage, or alterations of any kind.
Shipping Costs & Return Options
Original shipping fees are non-refundable. Customers are responsible for all return shipping costs
You may choose one of the following return methods:
- Use your own carrier (tracking required)
- Request a prepaid return label from Ox & Birch for $7.95, which will be deducted from your refund
Ox & Birch is not responsible for lost or damaged return shipments.
Exchanges
- Exchanges are subject to availability at the time the return is received
- Returned items must meet all condition requirements listed above
Refund Processing
- All returns are inspected upon arrival
- Approved refunds will be issued to the original form of payment
- Please allow 5–7 business days after inspection for your refund to process
Ox & Birch reserves the right to deny refunds for items returned in unacceptable condition.
Non-Returnable Situations
The following are not eligible for return or refund:
- Personalized or custom items (unless an error was made on our part)
- Items returned without authorization
- Items showing signs of use, wear, or damage
- Items returned outside the 30-day window
How to Start a Return
Contact our customer support team before sending any item back
